Success: An Intricate Puzzle Solved
Our Project Manager was hired by a $1.3-billion organization to lead a high-risk, $8-million system optimization program. This optimization had a strict, tight timeline that needed to be met for the organization to comply with specific requirements, and the optimization effort was larger than the IT team had ever taken on before. Because the organization was a state-led entity, the budget was firm, and there was no room for delay in the schedule. Changes were significant for the end users, and if changes were not adopted successfully, performance issues could result in lost revenue and customer satisfaction issues.
For the 100-member project team, our Project Manager built risk-mitigation processes that were part of every team meeting, and because of our project expertise and system implementation experience, we were able to accurately foresee and eliminate risks before they ever become problems.
The program was led through the lens of risk mitigation from the outset. For the 100-member project team, our Project Manager built risk-mitigation processes that were part of every team meeting, and because of this project expertise and system implementation experience, we were able to accurately foresee and eliminate risks before they ever became problems. Furthermore, our project manager assigned team members to mitigate and follow up on all risks that arose weekly. When project sponsors needed to make decisions to quickly resolve issues, an informed decision-making process was used to ensure the resulting decisions were swift, but solid, to avoid the development of new risks.
When risks arose that had the potential to delay the effort, our Project Manager and the team were able to quickly validate the probability and impact of their occurrence and swiftly mitigate, thereby allowing the team to focus on the configuration and development of new system features. The implementation was reported as the smoothest the organization had ever experienced because the entire program was led with a primary focus of risk mitigation. There were very few issues at the time the system was launched. The technical issues that were found were easily and quickly resolved, and most importantly, the users of the new system quickly adopted the changes and were thrilled with the outcome.
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